Privacy policy

The User hereby consents, expresses and agrees that she/he has read and fully understands the Privacy Policy of Mediquince in respect of the Website, The User further consents that the terms and contents of such Privacy Policy are acceptable to him.

Any customer grievances can be reported to the Grievance Officer specifically dedicated to address all customer concerns. You may contact the Grievance Officer at admin@mediquince.com

 

Refund policy

1. Conditions for Refund (Providers)

1.1 Refunds will only be processed under the following circumstances:

• The service has not met the guaranteed uptime or service quality.
• Billing errors, such as overcharges or duplicate payments.
• Cancellation requests made within the eligible refund period.

1.2 No refunds will be issued for:

• Partially used subscription periods beyond the eligible refund window.
• Services downgraded or canceled mid-term unless specified in the terms of the agreement.
• Breaches of terms of service resulting in account suspension or termination.

For providers:

Providers may request a refund if they experience significant issues or dissatisfaction with the service, provided they notify us within 14 days of their purchase or renewal.

If you offered for a free trial, refunds will not be applicable for subscriptions started after the trial period ends.

To complete your refund we require a receipt or proof of product subscription and transaction.

1.    Upon cancellation of a bed booking, 5% from the bed admission will be deducted.
2.    If you cancel any video/call/direct consulting, 2.83% will get deducted.
3.    We are not responsible for any offline booking cancellations done by hospitals.
 
For users:

To complete your refund we require a receipt or proof of booking appointment transaction.
1.    If you cancel any video/call/direct consulting, it will deduct the service fee + 2.83%
2.    If you deactivate your account with a wallet balance, the money will be refunded to your verified bank a/c after 10 days of account deactivation.
3.    Any refund money will be credited to your wallet account only.
4.    Additional non-returnable services:Lab Test booking, Bed Admission

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your hospital providers and check the appointment status.

Refunds (if applicable): Once we received your refund and inspected, we will send you a push notification or SMS to notify you that we have received your query. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Mediquince wallet for user within a 48H, and for providers amount will be refunded to your connected bank account depending on the bank's processing time, it can take 5-7 business days for the refunds to reflect in the provider's bank account or card balance.

2. Subscription Cancellation

Customers may cancel their subscription anytime through their account settings. Cancellation will take effect at the end of the current billing cycle unless otherwise requested.

3. Disputes

For unresolved disputes, please contact 8489972928 for further assistance.