Frequently asked question
What is Mediquince?
Any Patients can find their nearest Hospitals for their outpatient treatments and book appointment with our innovative and user friendly booking system.Every hospital can manage their unique patient family card management system and booking system in a flexible way.
How to download the app?
Go to Google Play or app store and search at the top by enter the text “Mediquince” in the search bar. Click on the Right Mediquince Patient application icon from the search result. Press the “INSTALL” button to install the application in your device.
e-Aadhar required at signup?
Our application allows Aadhar registration for every patient health record. Use scan aadhar tool from the patient app. It is not mandatory.
Can I book doctor from other city?
Yes, Can book at any hospital if they allowed beyond the city limit. Hospitals can set radious of miles for their allowed booking.
Can I find hospital for bed admit?
Yes, You can book it only with bed admission enabled hospitals. Hospitals can categorize their bed admission like oxygen bed, ICU and Covid Care.
How to find my Queue status?
You can see your virtual queue thru Mediquince App -> My booking section. When your queue started you will be notified on your mobile.
In Which physical conditions can I get checked through online consultation?
All kinds of Health problems can be considered for online consultation.
In some cases, the doctor will feel the need to physically examine the patient in order to reach the diagnosis and decide the correct treatment and they will ask you to come to the hospital directly.
Can I consult from any another country?
At this point, Mediquince provide services only within India.
Can multiple patients attend a call?
Multiple patients cannot attend the call for the reasons of privacy. However, along with you, your relative can attend the call and talk to the doctor.
If the patient is a minor, then the parent or guardian should be present on the online consultation.
Will I get a prescription?
Yes, if a prescription is required, the doctor will issue a digital prescription at the end of the consultation.
Can I reschedule my booking?
You can reschedule your consultation up to 3 hours prior to your scheduled consulting time with no additional charges. This can be done by the booked hospital checkin counter. On booking the appointment, you will get a call from the hospital confirming your appointment, they will also give you the details required to re-schedule if required. Otherwise you have to cancel it , cancellation charges may deduct and remaining amount will be credited to your mediquince wallet.
How to cancel my online consultation?
You can cancel any of your upcoming consultation before exit the min cancellation time given by the hospitals. Mediquince will deduct Service charges + Transaction amount and return your consulting fee to your wallet only.
In any cases if patients does not attend the consultation, Mediquine will refund your consultation fee on the app wallet.
How do I make the payment for the online consultation?
You can make an online payment at the time of booking your appointment via card, netbanking and upi. Consulting charges may vary for every hospitals.
You may be charged additional transaction amount + service charges for mediquince
How to Get Reward Credits?
FOLLOW THESE STEPS
Step1: First signup with mediquince app
Step2: Invite another 5 users to join in mediquince. Click your profile image -> Invite Users